Privacy Policy – Arquer Diagnostics

Privacy Statement

Arquer Diagnostics Ltd is committed to protecting your right to privacy and we conduct our business in compliance with applicable laws on data privacy protection and data security and what we do to maintain your right to privacy.

Our e-mail disclaimer statement can be found at the bottom of this page.

Collection of personal information

You are under no obligation to provide personal data to Arquer Diagnostics Ltd., and Arquer Diagnostics Ltd. does not collect any personal data about you (e.g. name, address, email address, phone number), unless you voluntarily choose to provide the information, either by emailing us, by submitting an online form, or by providing your explicit consent by other means.

How We Use Your Data

The personal data we collect from you may be used in various ways as outlined below:

Providing Product and Services You Request: including direct responses to requests made via the contact form on this website, to provide technical support services, or to inform you of updates to our technical documentation.
Direct Marketing: including providing you with relevant product and company information that you have requested. Where personal data is provided for Direct Marketing Purposes, we will ask for your explicit consent for us to use the data for the proposed purpose(s).

Data retention

The personal data we collect from you will be retained where we have an ongoing legitimate business need to do so (for example, to provide you with information have requested or to comply with applicable legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Recipients of Data and International Transfers

Where appropriate and only when necessary, the data we collect may be shared with our regional commercial partners which may be located in countries other than the country in which the data was originally collected. We will not authorise these partners to use your personal data for any purpose that is not related to Arquer’s business operations and products. All third parties contractually comply with EU Data Protection regulations, including the GDPR.

Your Rights

You have the right to obtain from us confirmation as to whether-or-not personal data concerning you are processed, and, where that is the case, you have the right to request and get access to that personal data. You have the right the rectification of inaccurate personal data and you have the right to obtain from us the erasure of your personal data.

Where you have provided explicit consent for us to process your personal data, you have the right to withdraw that consent at any time.

Collection and use of technical information

Technical details in connection with visits to this website are logged, collected as described below:

User tracking

Arquer Diagnostics Ltd will make no attempt to identify individual users. You should be aware however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is outwith the responsibility or control of Arquer Diagnostics Ltd.

Use of Cookies

When you enter the Arquer Diagnostics Ltd website your computer will automatically be issued with ‘cookies’. A cookie is a small data file that certain websites write to your hard drive when you visit them. The website then creates ‘session’ cookies to store some of the preferences of users moving around the website, e.g. retaining a text-only preference.

Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website. Many websites do this to track traffic flows, whenever users visit those websites.

This site uses different types of cookie. We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use this site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for ‘Arquer Diagnostics Ltd’ to find our cookie and the Google Analytics cookie if you wish to delete them. More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.

You can use our website with no loss of functionality if cookies are disabled from the web browser.

Log files

Log files are maintained and analysed of all requests for files on Arquer Diagnostics Ltd web servers. Aggregated analyses of these log files are used to monitor website usage. These analyses are used to allow us to monitor and evaluate the effectiveness of our website. Log files do not contain any personal information. All log file information collected by Arquer Diagnostics Ltd is kept secure and is not provided to any third parties.

Links

This website contains links to other sites. Please be aware that Arquer Diagnostics Ltd is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Notification of changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our website for 30 days.

Contact information

If you have any questions or suggestions regarding our privacy policy, please contact us.

Email Disclaimer

Any opinions expressed in an email message you have received from Arquer Diagnostics Ltd are those of the individual and not necessarily of Arquer Diagnostics Ltd or other organisations which are hosted on the company’s mail servers.

Unless encrypted, email messages passing over the internet are not secure and could be intercepted and read by someone else. Please bear this in mind when deciding what information to include in any email messages you intend to send to Arquer Diagnostics Ltd.

Confidentiality: Email messages and any file attachments sent by Arquer Diagnostics Ltd may contain confidential or legally privileged information and are only intended for the addressee. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, any onward transmission of the email is strictly prohibited. If you have received the email in error, you should delete the message and any attachments immediately, including any backups and temporary files and notify: info [at] arquerdx.com

Monitoring: Arquer Diagnostics Ltd automatically monitors both outgoing and incoming email communications. You should therefore be aware that if you send an email to a person within the Arquer Diagnostics Ltd it will be subject to monitoring for lawful business purposes and will be stored and disposed of in accordance with Arquer Diagnostics Ltd ‘s archiving/back up policies.

Security and Viruses: Although the Arquer Diagnostics Ltd virus scans incoming and outgoing emails (including file attachments) it cannot guarantee that the content of an email communication or any file attachment is virus free or has not been intercepted or amended as it passes over the internet. The onus is on the recipient to check the communication is virus-free. Arquer Diagnostics Ltd accepts no responsibility for any damage caused by receiving emails from our email systems and/or hosted domains.

If you have any queries please contact us.